Terms and Conditions
Last Updated Wed 28 Jul 2021 17:02 GMT+1
DEPOSITS FOR AFTERNOON TEAS
Menu choices, dietary requests and allergens must be advised 24hrs prior to the event.
100% refund with 2 days notice
0% refund with less than 2days notice
Please note that this policy also applies to any Covid/Pandemic related cancellations too.
DEPOSITS FOR BABY SHOWER AFTERNOON TEAS
Menu choices, dietary requests and allergens must be advised 24hrs prior to the event.
100% Value of deposits can be refunded onto gift vouchers (valid for 3 moths) if cancelled with 7 days notice, if the baby shower is not rescheduled.
0% refund with less than 7 days notice
Please note that this policy also applies to any Covid/ Pandemic related cancellations too.
DEPOSITS FOR PODS
Menu choices, dietary requests and allergens must be advised 24hrs prior to the event.
100% refund with 7 days notice
0% refund less than 7 days notice
Please note that this policy also applies to any Covid/ Pandemic related cancellations too.
DEPOSITS AND PRE-PAYMENT REFUND POLICY FOR GROUPS
Menu choices, dietary requests and allergens must be advised 24hrs prior to the event.
100% refund with 28 days notice
0% refund less than 28 days notice
Please note that this policy also applies to any Covid/ Pandemic related cancellations too.
SPECIAL OFFERS
Terms and Conditions for the 15% off promotion in the On Screen Magazine 1/10/24 -31/10/24
1. By participating in the 15% off promotion(the “Promotion”) you agree to be bound by these terms and conditions .Promotional materials relating to the Promotion also form part of these Terms and Conditions but in the event of any conflict between such promotional materials and these Terms and Conditions, these Terms and Conditions take precedence.
2. The Promotion will run from 00:01 UK time 1 September 2024 until 23:59 UK time 31 October 2024.
3. The Palm House and The Packhouse LTD retains the ability to extend or shorten the length of Promotion at their discretion .
4. Promotion is only valid at The Palm House Restaurant and The PackHouse in Farnham. Minimum order of one main meal applies.
5. The promotion is open to all individuals, and alcohol is only permitted to those aged 18 years or above.
6. The Palm House and The Packhouse reserves the right to withdraw or amend the Promotion at any time without prior written notice and/or to alter or amend these terms and conditions at any time.
7. The customer must show a copy of the advert to the staff in The Palm House and The Packhouse to receive the discount.
8. The offer is only valid on full price items. The offer can be used separately in each venue.
9.The offer is not valid on Packhouse Traders, only on Packhouse own stock at full price.
10. The 15% off voucher cannot be exchanged for cash and is only valid until the dates shown in point 2.
11. These terms and conditions and any dispute or claim (including a non-contractual dispute or claim) arising out of or in connection with these terms and conditions shall be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
12. Customers with any queries or disputes can email desk@packhouse.com
DEPOSITS AND PRE-PAYMENT REFUND POLICY FOR PRIVATE HIRE
Food and Beverage orders to be finalised and paid in full 14 days prior to the event.
50% refund for the food and beverage order within 14 days of the event
0% refund for the food and beverage order within 7 days of the event
The £500 deposit for securing the date is non-refundable.
Please note that this policy also applies to any Covid/ Pandemic related cancellations too.